Shipping policy

Thank you for choosing Star Qrossed. for your street wear fashion needs. strive to ensure that your plants arrive safely and in a timely manner. Please review our shipping policy below for more information:

  1. Processing Time:

    • Orders typically take 7-10 business days to process before they are shipped. During peak seasons or holidays, processing times may vary. We appreciate your patience as we work to prepare your order with care.

  2. Shipping Method:

    • We partner with a wholesaler for efficient shipping of our house plants. Our current shipping method is through USPS from our fulfillment center located in Tennessee.

  3. Shipping Time:

    • Once your order has been processed and shipped, please allow additional time for delivery by the mail carrier. Shipping times may vary depending on your location within the United States.

  4. Shipping Charges:

    • Shipping charges are calculated based on the weight and dimensions of your order, as well as your shipping address. You will see the shipping cost during the checkout process before completing your purchase.

  5. Shipping Restrictions:

    • At this time, we only ship within the United States. We do not offer international shipping.

  6. Order Tracking:

    • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery.

  7. Delivery Issues:

    • In the event of any delivery issues or concerns, please contact our customer service team at carmilbailey@gmail.com. We are here to assist you and ensure your satisfaction with your purchase.

  8. Live Arrival Guarantee:

    • We take great care in packaging and shipping our house plants to ensure they arrive healthy and thriving. However, if your plant arrives damaged or does not meet your expectations, please contact us within 48 hours of delivery, and we will gladly assist you with a resolution.

  9. Holiday Shipping:

    • During peak seasons or holidays, such as Christmas or Mother's Day, please expect longer processing and shipping times due to increased order volume and carrier delays.

  10. Returns and Refunds:

    • For information regarding returns and refunds, please refer to our Returns Policy.

By placing an order with Star Qrossed, you agree to abide by our shipping policy outlined above. If you have any questions or concerns, please don't hesitate to contact us. Thank you for choosing us for your house plant needs!